Real Web Hosting Stats

I'm disgusted with fake hosting "reviews." Here are the results of real performance tests I run regularly on top shared hosts.

Is GoDaddy helpful? GoDaddy Support Response Stats

GoDaddy claims to have fast, secure, and reliable hosting. They were created in 1999 and now host over a million websites. They have data centers throughout the US, primarily in Arizona.

I have purchased a hosting plan on GoDaddy and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameDeluxe Linux Hosting with cPanel
Cost$8.99/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money-Back Guarantee45 days
NotesSite was ready within minutes after I purchased.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

GoDaddy Support Response Test Results

GoDaddy (full benchmark) performs above average in the Support Response test, with an average result of 0.1 hours. Its best run was 0.1 h, but has been as bad as 0.3 h. GoDaddy's most recent result on Mar 2016 was 0.1 hours. GoDaddy is the only host that doesn't offer email support. At first I thought this horrendous - I waiting on hold on the phone. But from the times I've called, they're usually pretty quick to get to me. I'm okay with their customer service.

Let's see if GoDaddy is consistent in its support response stats:

Recent Raw Results for GoDaddy

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:34pmMar 10, 4:35pm0.1 hours
2015-02-24Feb 24, 3:28amFeb 24, 3:30am0.1 hours
2015-01-27Jan 27, 5:54amJan 27, 5:56am0.1 hours
2014-12-20Dec 20, 2:52pmDec 20, 2:54pm0.1 hours
2014-11-28Nov 28, 4:33pmNov 28, 4:36pm0.1 hours
2014-10-26Oct 26, 11:03amOct 26, 11:21am0.3 hours
2014-09-06Sept 6, 7:06pmSept 6, 7:08pm0.1 hours
2014-08-09Aug 9, 2:48pmAug 9, 2:54pm0.1 hours
2014-07-12July 13, 2:08pmJuly 13, 2:13pm0.1 hours
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Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and many monthly server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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